Experteer Overview
In this role you will own and resolve complex CORE platform support cases, collaborating with Product and Engineering to drive resolution.

You’ll handle integrations, authentication, APIs, and messaging while mentoring peers and strengthening the team’s technical capabilities.

You help customers through thorough diagnostics, clear communication, and structured problem-solving in a fast-paced, office-first environment.

You will contribute to scalable, trusted data governance in support of One

Trust’s mission to enable responsible AI-driven innovation.

Compensaciones / Ventajas
• Own and resolve complex CORE support cases from investigation to resolution or engineering handoff
• Troubleshoot advanced issues across SSO, SAML, SMTP, APIs, integrations, workflows, Data Discovery, and related platform capabilities
• Reproduce issues in test/support environments and derive practical resolutions from evidence
• Analyze logs, traces, configurations, API requests, and behavior to isolate issues
• Provide clear customer communication with updates, action plans, and resolutions
• Escalate to Product or Engineering with high-quality Jira tickets including troubleshooting and impact
• Collaborate with Product, Engineering, Incident Management, and other Support teams to drive issues to resolution
• Identify recurring issues, gaps, and opportunities to reduce repeat contacts and escalations




• Mentor and support other analysts through case reviews and knowledge-sharing
• Contribute to onboarding and enablement for new CORE team members
• Maintain ownership, documentation, and adherence to SLAs and processes
• Continue building expertise through releases, training, and certifications

Responsabilidades
• Experience in technical customer support, SaaS support, or similar roles
• Proven ability to handle complex technical issues and escalations in customer-facing environments
• Strong troubleshooting and methodical problem-solving skills
• Experience supporting integrations involving identity providers, APIs, data connectors, or workflow automation
• Knowledge of SSO, SAML, identity providers, certificates, SMTP, REST APIs, and related tooling
• Ability to explain technical concepts to technical and non-technical audiences
• Strong written and spoken English communication
• Experience with ticketing and collaboration tools like Salesforce and Jira
• Ability to manage competing priorities and maintain momentum under pressure
• Collaborative mindset with willingness to coach others and share knowledge
• Customer-focused approach with empathy, ownership, critical thinking, and sound technical judgement

Requisitos principales
• comprehensive healthcare coverage
• flexible PTO
• equity RSUs
• annual performance bonus opportunities
• retirement account support
• 14+ weeks of paid parental leave

📌 Support Analyst Core Platform (España)
🏢 OneTrust
📍 España