Housing Officer -Tenancy & ASB Specialist - Clapham Park, SW2 4AX
Housing Officer: Tenancy & ASB Specialist known internally as a Local Housing ManagerLocation: Clapham Park, SW2 4AXSalary Banding: 41,237 - 43,406 This roleWe are recruiting for a skilled and experienced Local Housing Manager to be predominantly office based and out on the patch, you will manage and coordinate excellent housing and estate services within a defined geographical patch. The patch is predominantly in Southwark but includes parts of Lambeth and Lewisham. You will be accountable, customer facing and representative of MTVH across all tenures including rented, shared ownership and leasehold customers, although you will be responsible for our rented customers only. Co-ordination of internal and external services to meet the diverse needs of our customers, delivering services that meet individual and local needs to a high standard is essential. Participation in local initiatives to support the community with their initiatives is necessary and may involve weekend work but this is not common.



You will seek continuous improvement with a view to providing an excellent service to residents. You will be required to manage our relationship with the Local Authority and other Housing Association partners. You will be the point of contact for customers with respect to complaints, estate services, tenancy management, tenancy enforcement and lettings management. What you'll need to succeed: Essential car userExperience of working in a social housing setting is essentialExperience of tenancy enforcement and managing a high case load of ASB alongside strong record keepingWhilst good working knowledge of housing practice, housing law and the principles of service charge management is essential; to really succeed it will be your values and passion that will set you apart.At MTVH our values of care, dare and collaborate run through all that we do, were looking for people who can demonstrate these behaviours ev

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🏢 MTVH
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