Job Title

La experiencia que se espera de los solicitantes, así como las habilidades y cualificaciones adicionales necesarias para este trabajo, se enumeran a continuación.
Fashion Customer Representative (French - speaking) On-site TR05

Job Description
Are you passionate about fashion, obsessed with exceptional customer experience, and eager to represent a integral luxury brand? Leader in premium fashion and lingerie, is looking for a Fashion Customer Representative who embodies confidence, style, and a true customer-first mindset. This is your chance to become the voice of a brand that inspires women worldwide - every interaction, every solution, every moment.

Why You'll Love Working with Us
At Concentrix, you won’t just answer questions - you’ll create memorable experiences, guide customers through our exquisite products, and become a true Brand Ambassador. Expect a dynamic, supportive environment where your passion for fashion, communication, and customer care becomes your superpower.

Your Day-to-Day

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- Deliver exceptional customer support through phone, email, chat,



and digital channels
- Provide pre- and post-sales guidance, ensuring every customer feels valued and understood
- Maintain expert knowledge of products and collections
- Log and manage all interactions within our systems, meeting SLA and quality standards
- Escalate issues as needed to ensure seamless customer satisfaction
- Collaborate with Team Leaders, support teammates, and attend regular meetings
- Represent the brand spirit in every interaction - confident, elegant, and customer-obsessed

What You Bring To The Team

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- C2 French and advanced English skills
- Experience in customer service, ideally within a Contact Centre environment
- Strong communication skills - written, verbal, warm, and professional
- Ability to build rapport quickly and show genuine empathy
- Organized, reliable, and able to prioritize in a fast-paced environment
- Able to navigate decisions with both customer needs

📌 Fashion Customer Representative (Barcelona)
🏢 Concentrix
📍 Barcelona