BRINGING FORCES TOGETHER. REALIZING DIGITALIZATION.

Work with us - a leading provider in Cloud, SAP, Microsoft, and software development - and shape future-proof IT solutions for our corporate clients.

Digitize the German midmarket with us as an End User Service Desk.

LAY FOUNDATIONS. ENSURE EFFICIENCY.

YOUR TASKS:
- Receiving, classifying, and processing incidents and service requests (e.g., via phone, email, or ticket system).
- Conducting initial analyses and troubleshooting as part of 1st-level support.
- Escalating complex inquiries to downstream support units (2nd/3rd level), including complete ticket documentation.
- Monitoring open tickets and ensuring compliance with SLAs.
- Managing and maintaining user accounts (e.g., Active Directory, permissions, passwords).
- Providing support for standard IT inquiries (hardware, software, mobile devices, VPN, printers).
- Documenting solutions and maintaining the knowledge base.
- Communicating with customers/users in a clear and service-oriented manner.




- Collaborating on process optimization and the continuous improvement of the service desk.

FEELING SATISFACTION. ENJOYING ADVANTAGES.

WHAT WE OFFER:
- Continue your journey: Expand your professional horizons and explore exciting internal development opportunities and a wide range of training programs.
- Experience the difference: Receive respect and appreciation from your colleagues and take advantage of the diverse offerings of our diversity management.
- Look into the future: Work with the latest technologies and the constant innovations.
- Find the balance: Benefit from our mix of trust-based working hours and versátil work location (including home office) for a great work-life integration.
- Feel well taken care of: We provide you a company healthcare program.
- Unplug and relax: 30 days of vacation.

USE SKILLS. CREATE SOMETHING NEW.

WHAT YOU BRING WITH YOU:
- Completed IT training or comparable qualification.
- Experience in a service desk or IT support

📌 End User Service Desk (Jerez de la Frontera)
🏢 q.beyond ibérica
📍 Jerez de la Frontera