Professional Services Senior Project Manager – Iberia (Madrid)
The Professional Services Senior Project Manager for Iberia is a vital member of the local account team. It requires a deep understanding of the client's business, establishing key long-term relationships, and building inroads into the account to increase the Genesys footprint within the organization. In this role, you will manage the day-to-day operations of key customer projects, tracking project status and profitability, coordinating project resources, managing client expectations, and leveraging project experience throughout the team.
You will be the primary interface with the customer, managing the project's schedule, scope, budget, people, risks and issues. You will also manage all the projects' financial aspects, including forecasting and revenue recognition, and you will identify and convert new opportunities. This role also includes implementing the Professional Services Business Development Strategy, actively identifying new opportunities and building pipeline,



maintaining key relationships and negotiating and closing business deals.
Key Responsibilities
- Lead the project management of critical, large, and complex solution engagements, ensuring customer satisfaction.
- Oversee all aspects of project delivery, from scheduling and risk management to scope documentation and resource allocation.
- Champion change management processes to drive successful project outcomes.
- Adhere to established Professional Services operational processes and guidelines for consistent excellence.
- Keep engagements on track, within budget, and aligned with strategic objectives.
- Collaborate closely with Account Executives, Customer Success, and Professional Service leadership to deliver exceptional results.
- Proactively pursue sales leads and foster robust business relationships.
- Actively contribute to the growth of the professional services and subscription businesses, generating a pipeline of service orders t

📌 Sr. PS Project Manager (Madrid)
🏢 Genesys
📍 Madrid