Are you passionate about helping people and delivering outstanding service? Join our

Jet2.com & Jet2Holidays

team in

Lanzarote

as a

Passenger Service Agent

What We Offer:

21,094.00 € annually (pro-rated) +

additional pay

for transport, early shifts, weekends & holidays

This is a

20-hour

(part-time)

substitute contract

with the potential to increase the hours depending on the operational requirements

45 days

holiday (pro-rated)

Free uniform , paid training, life assurance & retail discounts

Discounts on

Jet2.com & Jet2holidays

flights

Recommend a Friend

bonus

What We’re Looking For

Ability to

work as a team

Fluent

in Spanish &

intermediate/fluent

English

Ability to have a

adaptable and positive approach

Provide

Excellent Customer Service

in a

fast-paced environment

Ability

to liaise with

challenging situations

such as flight

delays

and

disruptions

What will you do in the role?

Create Memories




- Ensuring the delivery of outstanding Customer Service that meets the needs of our customers and promotes our brand values.

Be Present
- Greet our customers at the arrivals area at the start of their holiday to create a great first impression, providing a friendly and efficient check-in and boarding service for departing customers, offering helpful advice on the sales desk and being present for our customers throughout their time at the airport

Take Responsibility
- Ensuring Jet2.com’s policies and procedures are implemented and adhered to. Ensuring quality standards are met and safe practices are always carried out. Responsible for safety reporting using the company system (The Hub)

Work as One Team
- Working in partnership with internal colleagues and internal partners including Ground Operations colleagues, third party providers and our Flight Deck and Cabin Crew Teams to ensure the best Customer experience

📌 Passenger Service Agent (Madrid)
🏢 Jet2.Com
📍 Madrid