Context of the role
The Accounts and Operations Executive will sit at the intersection of client relations and operational execution. In this dual role, you will be the bridge between our clients and our internal technical, financial, and operational infrastructure. You will also manage a portfolio of growing business accounts, ensuring their day‑to‑day transactions run smoothly while simultaneously troubleshooting operational bottlenecks. Reporting to the regional Head of Account Management, you will build strong day‑to‑day relationships with these accounts, helping them get the most value from Thunes. You will be their first point of contact for our products and services, ensuring a great customer experience, driving healthy adoption, and identifying smaller cross‑sell and upsell opportunities, often in collaboration with more senior Account Managers in the region.

Key Responsibilities

Ensure satisfaction across your portfolio of smaller accounts to support positive retention and contractual health

Identify and follow up on cross‑sell and upsell opportunities to grow revenue





Act as a day‑to‑day advocate for your customers, helping Thunes understand their needs and feedback

Work closely with internal teams (e.g., product, sales, compliance, solution delivery and operations) to resolve issues and improve customer experience

Support the rollout of new services and features to your accounts, taking into account market specifics (e.g., regulation, competition)

Take ownership of customer requests, coordinating internally to drive timely resolutions and incremental value

Use clear, structured communication to keep customers and internal stakeholders informed on progress and next steps

Maintain accurate, up‑to‑date records in our CRM and other tools, ensuring data quality and completeness

Build and maintain strong working relationships with colleagues and customers to ease communication and facilitate quick issue resolution

Professional Experience And Qualifica

📌 Accounts & Operations Executive (Madrid)
🏢 Thunes
📍 Madrid