Minor Hotels - Southern Europe is hiring through Hosco in Madrid.We are seeking a Reservations Coordinator to join our Reservations Headquarters located in central Madrid.The selected professional will become part of our Reservations Department and will be responsible for supervising and supporting a team of agents. The role includes ensuring the efficient management of booking requests received through the various sales channels used by our clients.We are looking for a highly organized, detail‑oriented individual with strong communication skills and the ability to lead teams in a dynamic and customer‑focused environment.The person who joins will be part of our reservations department, coordinating a team of agents to manage requests received through different sales channels of our clients in Europe.
Functions
Support agents on their daily tasks
Detect improvement areas within the team by monitoring agents' handlings andproviding feedbacks, setting action plans and following-up on them
Work closely with the Training and Quality Team in order to make the team providean excellence service to our customers
Define prioritizations in order to achieve our goals and organize the teamaccordingly
Go outside the box and detect improvement areas in order to have more efficientprocess and procedures
Requirements
Have experience in Groups and Events handling and/or the Hotel Sector
Knowledge of French is a must
Be a goal-driven, determined person being able to meet deadlines and work wellunder pressure
Have the ability to effectively multi-task and juggle multiple responsibilities at once
Cooperative and communicative attitude with co-workers, managers andemployees
Excellent communication skills and ability to lead and guide
Organized and methodical person
Critical thinker and problem-solving skills essential
Offered
Integration into a dynamic team, focused on excellent service.
Commissions as a percentage of objectives.
Remuneration according to the position.
Continuing Trai
📌 Coordinador/a GGT French Madrid
🏢 Hospitaliti
📍 Madrid
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.