Your Purpose
Join our MSC Cruises Excellence Hub in Valencia as a Personal Cruise Consultant, a high-performance sales role for commercially driven professionals who excel at building trust, guiding customers, and closing high-value bookings. This is a consultative, relationship-based position, where you will support customers at key decision moments, helping them choose the right cruise experience while contributing directly to conversion and revenue growth. With a strong sense of ownership and pride, you will create meaningful interactions that reflect the quality and care of MSC Cruises creating experiences that build trust and drive results. In a fast-paced, multilingual environment, you will combine commercial focus with a genuine passion for delivering exceptional customer experiences.

Your Impact
Expert Product Advisory

Master MSC itineraries, ships, cabins, pricing logic and competitive positioning

Recommend tailored solutions balancing customer needs with premium brand experience

Position MSC value proposition effectively versus competitors

Operational Excellence





Build and grow personal client portfolio through structured follow-ups and reactivation

Maintain long-term relationships driving repeat business and incremental revenue

Manage accurate CRM records ensuring structured pipeline and qualified leads

Adhere to schedules, performance targets, and quality guidelines set by the Hub leadership

Thrive in a complex, fast-paced environment, managing customer communications across multiple channels (phone, chat, and other platforms) while maintaining high service standards

Sales and Conversion

Manage consultative sales conversations from initial customer interest through to booking confirmation

Support customers in choosing the most suitable cruise solution based on their needs and preferences

Drive booking conversion, upselling and overall commercial performance

Contribute directly to individual sales and revenue targets

Client Portfolio Develo

📌 Personal Cruise Consultant, Italian-Speaking Required (Madrid)
🏢 MSC Cruises
📍 Madrid