Location:

Hospitalet de l’Infant| Type: Full-Time, Permanent.

You will be responsible for perfect end-to-end order fulfillment within the order to cash process to deliver customer satisfaction. Order to cash may include pricing administration, order entry, customer service/problem resolution, billing coordination, collections and master data maintenance, complaint handling

Responsibilities:
What You'll Do

Ensure perfect order fulfillment of orders and resolve issues as required

Work closely with sales management for billing adjustments

Key transactional contact for customers

Maintain key internal relationships; including marketing, sales, supply chain planning, quality, application development, product management, credit, financial shared services, and procurement

Update customer master information in ERP

Process billing related adjustments (e.g. returns, credit/debits)

Document and follow up of internal and external complaints

Identify opportunities for process improvement





Take part in process optimisation and automation projects

Contribute to the standardisation of procedures and internal documentation.

Where necessary , support sales representatives and business line managers with sales data analysis, report requests and customer follow-up

Qualifications:
Who You Are

College/university degree

Fluent English, and Spanish language

ERP knowledge is an advantage

Troubleshooting/problem solving skills

Ability to build relationships

Customer Service experience is an advantage

Good communicatonal skills

Precise, detail-focused

Ability to multitasking

Able to cope with stress

Positive attitude, friendly, empathy

Proactivity and initiative.

Adaptability to change.

Ability to influence and communicate with a wide range of stakeholders

Accountibility and ownership

Follows the rules, but also thinks out of the box and is open for other solution

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