We are seeking a highly skilled and proactive Salesforce Support Engineer to join our team.

Todas las habilidades, cualificaciones y experiencia relevantes que necesitará un candidato seleccionado se enumeran en la siguiente descripción.
We're hiring only in these locations: Poland, Portugal, Spain, Serbia, Montenegro, Argentina, Uruguay
Key responsibilities

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- Hypothesis-driven debugging with incomplete information and time pressure
- Clear written communication with clients while an incident is still open
- Sound judgment on when to escape and when to keep investigating
- Comfort switching between initiative work and interruptions
- Genuine autonomy working with teams across time zones

Requirements

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- Salesforce Loyalty Management, with hands-on implementation or operational experience, not just certification
- Strong Salesforce platform depth: data model, security model (profiles, permission sets, sharing rules), Flow, SOQL, and the ability to read Apex without necessarily writing it
- Client-facing production support: incident triage, severity assessment,



escalation judgment, working under SLA
- Integration troubleshooting: REST and SOAP, asynchronous processing, retries, idempotency, and an understanding of how systems fail rather than only how they work
- Log analysis and error correlation across multiple systems

Strongly preferred

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- Sumo Logic or an equivalent observability tool (Splunk, Datadog)
- Copado or a comparable Salesforce release management tool; Git and Bitbucket with a defined branching strategy
- Salesforce CLI and SFDX
- Large Data Volumes: data skew, indexing, governor limits at real scale
- Performance and load testing experience (Scale Center, Scale Test, or equivalent)
- ServiceNow or a comparable xqbhyrx ITSM platform

Nice to have

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- Marketing Cloud, Experience Cloud
- AI-assisted development tooling
- Certifications: Advanced Administrator, Platform App Builder, progress toward Application Architect

Benefits:

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- Salesforce

📌 Aquiva, Europe (Barcelona)
🏢 Aquiva and Hapi
📍 Barcelona