Whether you are already living in Portugal or considering relocating from abroad, this role offers the opportunity to join an international team, develop your professional skills, and experience life in Portugal.The RoleAs a Customer Support Representative, you will provide professional, efficient, and empathetic support to customers across different markets. You will handle customer inquiries, resolve issues, provide accurate information, and ensure a high-quality customer experience.Your ResponsibilitiesProvide professional customer support through verbal and written communicationHandle customer inquiries, requests, and complaintsIdentify customer needs and provide appropriate solutionsSupport more than one market when requiredManage and retain large amounts of product and process informationTroubleshoot customer issues and follow established proceduresHandle disputes and sensitive situations professionallyPrioritize tasks effectively and work with strong attention to detailDemonstrate active listening and empathy in every customer interactionMaintain a high level of service quality in a fast-paced environmentRequirementsFluent verbal and written communication in GermanC1 level of EnglishStrong customer service and communication skillsExcellent problem-solving and prioritization abilitiesAbility to learn, retain, and manage large amounts of informationStrong attention to detail and organizational skillsAbility to remain calm and professional under pressureGood stress management skillsStrong empathy and active listening skillsComfortable working in a 24/7 rotational environmentAbility to support multiple markets simultaneouslyWorking ScheduleMonday to Sunday24/7 rotational shifts -2 rotational days off per weekNight shift: 22:00-07:00The night shift team is relatively small, so night shifts may only be required occasionally during the month. However, candidates must be comfortable working within a 24/7 rotational schedule.Salary & Benefits€1,100 gross/month paid ov

📌 German Speaking Customer Support Rep – Onsite in Portugal (Madrid)
🏢 WW Talents
📍 Madrid