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SAP Technical Service Senior Manager (TSM) - ECS EMEA North

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of integral commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Build it

Technical Service Manager (TSM) is the role within SAP Enterprise Cloud Services (ECS) organization overseeing all technical managed service aspects of the Customer Engagement from the point of sale throughout the entire lifecycle of the customer's RISE contract.



TSMs deliver fixed-scope, proactive, and outcome-based services across the entire SAP software stack to SAP’s RISE customers. This team is dedicated to customer centricityand support of client lifecycle management.

You will act as the primary technical owner and strategic advisor for customer private cloud landscapes, driving stability and optimization, and contributing to continuous improvement across SAP Global Cloud Operations. In this role, you will drive proactive risk management, provide architectural guidance, and oversee end-to-end technical governance—empowering customers to achieve secure, reliable, and scalable cloud operations aligned with their business goals.

Your core tasks include but are not limited to:
- Own the end-to-end technical health of customer cloud landscapes, ensuring stability, performance, scalability, compliance, and effective coordination across customers and internal stakehold

📌 SAP Technical Service Senior Manager (Madrid)
🏢 Sap
📍 Madrid