Brain RPO is looking for a strategic, hands‑on leader ready to own the customer experience from day one on behalf of one of our clients in the Automotive Industry. You’ll bring CRM strategy, loyalty programme design and cross‑functional leadership together to turn insights into real business impact. Strong analytical thinking, executive‑level communication, and comfort in a fast‑paced, multicultural, scale‑up environment are a must.
What You’ll Do:
As Customer Experience Manager, you’ll own the end‑to‑end customer journey, from first enquiry to renewal, ensuring every touchpoint drives satisfaction, retention and loyalty. Working closely with Sales, Aftersales, Marketing and Digital, you’ll translate customer insights, NPS and CRM data into concrete improvements, acting as the internal voice of the customer.
Key Responsibilities:
- CX Strategy & Customer Journey
- Define and own the multi‑market customer experience strategy, mapping and continuously optimising the end‑to‑end journey across all touchpoints, including digital, physical and omnichannel interactions.




- Own the CRM platform, data architecture and lifecycle programmes to enable personalisation, automate communications and deliver commercial outcomes across all markets.
- Build, scale and adapt a proprietary automotive loyalty programme, designing the rewards mechanics, partner ecosystem and engagement tracks that convert CRM data into long‑term customer loyalty.
- Collect and analyse customer feedback across all channels, including surveys, reviews, social listening and direct communication, to identify improvement opportunities and feed strategic decisions.
- Own the CX performance dashboard, track NPS, CSAT and CES outcomes, and deliver structured reporting to measure the impact of all CX initiatives.
- Lead and develop the CX team, represent the voice of the customer at the leadership level, and adapt CX, CRM and loyalty strategies for international market entry.

What we´re looking for:
- 10+ years of

📌 Customer Experience Manager (Barcelona)
🏢 BrainRPO
📍 Barcelona