It's fun to work in a company where people truly BELIEVE in what they're doing
Job Description Summary:
The Senior Customer Solutions Engineer is a product expert and trusted advisor
providing primarily post sales technical expertise during the installation,
implementation and post-implementation servicing of company products. Provide
support to customer personnel and company sales staff by disseminating technical
information on specific applications. Provide pre-sales technical support
through sales presentations and product demonstrations to sales staff, partners
and prospects. Work with our partner community to build their knowledge and
independence around pre and post sales tasks. As a trusted advisor, work with
existing customer base to ensure best practices and customer satisfaction.
Essential Duties and Responsibilities:
* Technical Expertise
* Established credibility as SME on multiple products.
* Develop in-depth conceptual and technical knowledge of Rocket product line
including new releases, new products and interfaces.
* Present and deliver highly technical presentations and training on products.
* Provides best practices guidance and technical expertise during the
installation, implementation and post-implementation servicing of company
products.
* Liaison with Support and Lab to research and respond to detailed questions
from prospective and current customers.
* Provide consulting services to implement detailed customer implementation
requirements.
* Ensures that client’s needs have been met and that the product/solution is
fully functioning according to specification.
* Ensures the product implementation method is supportable, maintainable and
scalable per established and proven Rocket standards.
* Liaison between customer, partners, Rocket technical support team and Rocket
Sales staff to resolve complex issues
* Sharing customer feedback to product management for future enhancements
* Demonstrate an understanding of practical applicati