Ready to set sail on a career that connects people to unforgettable journeys? At
Costa, we’re looking for a passionate Cruise Expert to be the voice behind our
experiences. If you thrive on helping others, love turning inquiries into
bookings, and bring energy, empathy, and persuasion to every call, this is your
chance to anchor your talent in a global brand that celebrates adventure.

Who we are:

Welcome to our general community We take pride in our diverse workforce of over
20,000 professionals from 70 different countries and cultures. Our values are
centered on openness, positivity, and mutual support. We foster an environment
of trust and transparency, ensuring that every voice is heard.

How you´ll live your ambition

Based in our Barcelona office, you’ll be the voice of our cruise brand,
inspiring travelers to embark on unforgettable journeys across the seas; you’ll
connect with customers from around the world, guiding them with warmth,
expertise, and enthusiasm. Your role will be key in creating memorable
impressions and building lasting relationships with our customers.





Demonstrate your passion

* Handle incoming sales calls from potential customers.

* Make outbound campaign calls using lists generated by the activation team.

* Handle administrative tasks following each call (e.g. closing bookings,
updating database, CRM registration).

* Provide exceptional customer service by effectively handling requests related
to reservation changes, modifications or questions using both voice and
non-voice channels.

* Process reservation changes according to policies and availability.

* Follow up on callback requests coming from web options.

* Manage non-voice written channels (emails) with commercial and professional
approach.

* Identify and assess customers’ needs to achieve satisfaction

Get things right

* Build sustainable relationships and trust with customer accounts through open
and interactive communication

* Provide accurate, valid, and complete infor

📌 Cruise Expert (Barcelona)
🏢 Carnival
📍 Barcelona