Job Summary

We are seeking a Customer Service Agent to join our dedicated support team. You will play a key role in delivering exceptional service to our customers by handling inquiries, resolving issues, and ensuring a positive customer experience.

This role involves communicating with customers across various channels, providing accurate information, and maintaining a helpful and professional tone at all times. You will collaborate with internal teams to address customer needs and contribute to ongoing service improvements.

Responsibilities

Greeting and communicating with customers in a warm and empathetic manner
Deliver high quality customer service to customers via email
Provide explanations to customers about products/sites/policies
Keep up-to-date with new information/policies
Build a trusting relationship with clients providing accurate information in a timely manner
Understand, guide, and support clients




Collaborate with other departments where necessary

Requirements

Candidates must be native/fluent in German and English (understanding, reading and writing)
S/he must enjoy learning and sharing their knowledge with others
Candidates should be genuinely interested in the online sector and eager to learn more
S/he should be take pride in giving support to customers with empathy and show engagement in delivering excellent service
S/he must be an excellent listener
Candidates must be team players who can also work independently
French and/or Spanish would be considered an asset

Job Conditions

Full-time (40 hours per week)
Working hours are from 08:00 – 17:00, 5 days per week (Monday to Friday)
Office-based
Competitive salary and benefits
A collaborative work environment

📌 Customer Service Agent (Madrid)
🏢 SPSP Health
📍 Madrid