This role will be responsible for Kyriba customers as soon as they sign their
SaaS agreement and throughout their lifecycle with Kyriba. The role is split
into five responsibilities: Onboarding on the platform and ensuring the customer
goes live quickly and efficiently, upsell and cross-sell more modules and users,
supporting the customer when issues arise to ensure top customer satisfaction,
maintaining high retention and renewal rates, and running handling the
operational side of running the book of business.
MAIN DUTIES AND RESPONSIBILITIES
Onboarding: as soon as the customer signs the order schedule, the accounts
manager will setup a handover call between Kyriba sales, presales, and the
implementation partner to sync. The accounts manager takes ownership of the
customer and creates a project tracker to ensure the customer goes live quickly
and efficiently. The accounts manager will act as the Executive Sponsor for most
accounts and will participate in any Steering Committee meetings and important
customer project meetings.
Upsell and Cross-Sell: the accounts manager will carry a Upsell and Cross-Sell
target to expand our footprint with our existing customers. He will define the
whitespace and engage cross-functional experts (working capital, cash, payments,
risk..etc) to identify opportunities and book business.
Customer Satisfaction: ensure that the customer is utilizing the platform and
receiving the value expected. The accounts manager will monitor the utilization
and take steps to ensure that platform is a critical part of the customer’s
processes and tools and secure executive engagement with the customer to
increase adoption of the tools across the customer’s organization. The accounts
manager will facilitate training for the customer’s team to actively use all
modules sold. The accounts manager will have regular health checks with the
customers to deliver an ongoing customer experience.
Customer Support: ensure
📌 Account Manager (Madrid)
🏢 Midis Group
📍 Madrid
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