SD Supply Chain Talent is looking for the best candidates for a Customer Services Agent with French at REVLON, a leading general consumer goods company with a strong presence in Barcelona.
Mission:
This position is responsible for executing the Order to Delivery Process that will support the sales department and it is the first contact for our customer for services level performance. Customer services Agent must follow daily the operational KPI’s to analyze inefficiencies to allow them to put in place actions to solve it, always looking for service level excellence
Responsibilities:
Manage customer service activities to ensure excellent service
Create / monitor Sales order fulfillment to ensure order accuracy and forecast alignment
Follow up order status, delivery, pick & pack, invoice and documentation
Solve issues related to orders from Order Entry to Invoice and cash collection
Provide information to customers (external and internal) about OTB processes and status.
Work closely with Supply Planning, Distribution and Finance to achieve objectives/plans
Support Sales & Marketing to achieve sales plans, keep information up to date to share and validate
Coordinate that databases (Customer & material master etc.) are correct to avoid complaints, returns and credits due to wrong data
Support customer requests, act as a central contact for any questions
Participate and engage in continuous improvement efforts to drive order process quality and efficiency
Requirements:
Minimum 2 years of experience in a similar role
SAP knowledge of SD module (or JDE) and Microsoft Office Excel advanced
Languages: Fluent French (C1), English and Spanish minimum intermediate level (B2+)
Skills:
Strong analytical capability and attention to detail
Willingness to work difficult tasks through to completion
Ability to collaborate with other departments to reach a common goal
Strong understanding of Supply Chain principles
Desire to learn and grow in the position and company
Ability to work
📌 Customer Services Agent with French (Cornellà de Llobregat)
🏢 SD Supply Chain Talent
📍 Cornellà de Llobregat
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