Buscamos un Workplace – M365 SME - Nexthink
Key Responsibilities / Functional Skills: Nexthink
Sharepoint
Onedrive
Copilot
M365
Must-Have:
1. Nexthink Integration & Enablement
- Support deployment and configuration of Nexthink app.
- Collaborate with business units to identify use cases and drive adoption.
- Monitor Nexthink performance and user feedback to optimize usage.
2. Microsoft OneDrive/Sharepoint
- Administer OneDrive/Sharepoint services including folder synchronization and user support.
- Manage incidents and service requests related to OneDrive/Sharepoint.
- Ensure compliance with company policies and escalate issues when necessary.
3. Messaging Services (Exchange Online & On-Premise)
- Administer and manage Exchange Online and on-premise mail relay servers.
- Handle mailbox creation, distribution list management, and quota settings.
- Monitor mail flow, server health, and transport rules.
- Manage IP whitelisting for SMTP relay and ensure secure mail routing.
- Support mailbox backup and restore operations with defined SLAs (e.g., restore within 2 hours).
4.



Microsoft Teams & Enterprise Voice
- Administer Teams environment including creation, permission management, and app store governance.
- Manage Teams obsolescence and assign enterprise voice numbers.
- Provide incident and request support for Teams and escalate as needed.
5. Licensing & Capacity Management
- Manage M365 licensing via Active Directory groups.
- Perform regular license cleanup and capacity reviews.
- Escalate license availability issues to relevant teams.
6. Monitoring & Reporting
- Monitor service health using Exchange Online portal and Centreon.
- Generate KPI reports on usage, performance, and security status.
- Provide dashboards and insights to IT Operations and Governance teams.
7. Security & Compliance
- Ensure secure communication channels and apply DMARC, SPF, DKIM policies.
- Implement multi-factor authentication for remote access to messaging systems.
- Comply with customer

📌 Workplace –SME (Madrid)
🏢 TECDATA ENGINEERING
📍 Madrid