What You Can Expect:

Management of End-to-End Customer Implementations:

* Manage and execute customer implementation projects from scope to delivery,
coordinating stakeholders and timelines
* Lead the customer onboarding process, collaborating with customers and
internal teams to ensure smooth integration into operational workflows
* Create and maintain essential documentation including project plans, Standard
Operating Procedures (SOPs), Internal Operating Procedures (IOPs), process
flowcharts, and performance reports
* Conduct training and rollout of procedures to internal as well as external
stakeholders

Customer Requirement Analysis and Service Alignment:

* Collaborate with customers and internal teams (e.g., Key Account Managers,
Tender Management, Product) to gather and assess requirements
* Perform feasibility checks and translate customer needs into operational
processes in alignment with Operational Excellence and OKAMs
* Work closely with integration managers during requirements and solution




design to translate operational processes into structured system integration
requirements (e.g. APIs, EDI)
* Ensure effective use of solutions such as integration tools, tracking
systems, and performance dashboards
* Stay current on product features and share updates with sales and account
teams

Stakeholder Engagement and Communication:

* Act as the primary point of contact for customers and internal stakeholders
during the onboarding process
* Facilitate OKAM onboarding during implementation and ensure alignment for a
smooth transition post-implementation

Reporting and Data Analytics:

* Define customer reporting needs and work with the BI team to deliver
dashboards and data solutions
* Support the development of reporting frameworks and enable OKAMs through
training and guidance

Process Improvement and Standardization

* Proactively identify and recommend improvements to streamline customer
implementation processes and drive standardization and continuous imp

📌 Customer Implementation Manager (Barcelona)
🏢 Rhenus Logistics
📍 Barcelona