Mercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between top-tier general talent and industry-leading organizations. As a leader in European recruitment and BPO services, we specialize in placing exceptional professionals into rewarding roles that foster both career growth and cultural enrichment.
Job Overview
We are currently seeking a dynamic professional for our Spanish Speaking B2B Solutions Consultant position in Bulgaria. This role is an incredible opportunity to advance your career within the fast-paced Customer Support Services industry, serving as a critical point of contact for international business clients while enjoying a premium lifestyle in one of Europe's most vibrant capitals.
Key Responsibilities
Act as the primary point of contact for B2B clients, ensuring seamless delivery of specialized Customer Support Services solutions
Provide expert consultation and troubleshooting to Spanish-speaking business partners to resolve technical and operational inquiries
Manage client relationships proactively to ensure high levels of satisfaction and service excellence within the Customer Support Services sector
Collaborate with internal teams to refine service processes and enhance the overall quality of B2B support interactions
Analyze client performance data to provide actionable insights and tailored recommendations that drive mutual business success
Maintain detailed documentation of all client communications and service resolutions within the company's CRM system
Participate in regular workshops to stay updated on industry best practices for professional Customer Support Services
Requirements
Native or fluent Spanish (spoken and written)
Valid EU passport (mandatory)
Professional proficiency in English to collaborate with our diverse international team
Previous experience in B2B Customer Support Services or a similar client-facing