Spanish Speaking iRobot Support SpecialistAbout Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between top-tier talent and industry-leading global enterprises. As we continue to expand our footprint in the consumer electronics sector, we are proud to offer unparalleled career opportunities through our exclusive Spanish-speaking jobs portfolio.
Job Overview
We are currently seeking a motivated professional for a Spanish Speaking iRobot Support Specialist position in Bulgaria. This role is an adecuado gateway for those looking to launch an international career within the fast-paced consumer electronics industry while benefiting from our comprehensive relocation support.
Key Responsibilities
Provide world-class technical support to Spanish-speaking customers regarding advanced consumer electronics, specifically iRobot home robotics products.
Troubleshoot connectivity issues, software updates, and hardware diagnostics via phone, email, and live chat.




Educate users on the latest features and maintenance of iRobot devices to ensure an optimal user experience.
Maintain detailed customer interaction records within our CRM systems to track product trends and common consumer electronics inquiries.
Collaborate with cross-functional technical teams to escalate complex product malfunctions and provide feedback for product development.
Stay up-to-date with the latest consumer electronics innovations to deliver knowledgeable and accurate assistance.
Achieve high customer satisfaction ratings by demonstrating empathy, technical aptitude, and professionalism in every interaction.
Native or fluent Spanish (spoken and written) is mandatory for this role.
Valid EU passport (mandatory for employment in Bulgaria).
Proven interest in consumer electronics and smart home technology.
Excellent communication skills and a passion for helping customers resolve technical challenges.
Ability to thrive in an international off

📌 Spanish Speaking iRobot Support Specialist (España)
🏢 Mercier Consultancy Group
📍 España