Danish Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm recognized for connecting top-tier talent with world-class organizations in the Customer Support Services sector. We pride ourselves on facilitating career-defining opportunities that blend professional growth with exceptional international experiences.

Job Overview

We are currently seeking a motivated professional to join our team in an exclusive Danish Speaking Support Specialist position in Bulgaria. This is a unique opportunity to advance your career within the Customer Support Services industry while enjoying a vibrant expatriate lifestyle in one of Europe's most dynamic capital cities.

Key Responsibilities

Provide high-quality technical and functional support to Danish-speaking clients via phone, email, and chat
Ensure all customer interactions adhere to the high-quality standards expected within the Customer Support Services industry
Analyze and troubleshoot user inquiries, providing accurate solutions to enhance customer satisfaction




Maintain detailed records of customer interactions within the company CRM system
Collaborate with international team members to share insights and improve service workflows
Stay updated on product developments to provide precise information during all client touchpoints
Represent the company professionally, acting as a brand ambassador for our international client base

Requirements

Native or fluent Danish (spoken and written) is mandatory for this role
Valid EU passport (mandatory for international applicants)
Previous experience in a professional Customer Support Services environment is considered a distinct advantage
Strong interpersonal skills with a passion for helping people and solving complex problems
Excellent written and verbal communication skills in English to facilitate cross-departmental collaboration
Ability to relocate to Sofia, Bulgaria, and integrate into a diverse, multic

📌 Danish Speaking Support Specialist (España)
🏢 Mercier Consultancy MD
📍 España