Danish Speaking Customer Support Analyst in a Fintech Account

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading organizations across Europe. We pride ourselves on facilitating career-defining opportunities within the rapidly expanding FinTech sector, ensuring our candidates reach their full professional potential.

Job Overview

We are currently seeking a dynamic professional for a Danish Speaking Customer Support Analyst in a Fintech Account position in Bulgaria. This role is perfect for a customer-centric individual looking to advance their career in the high-stakes FinTech industry while enjoying the vibrant culture and professional growth opportunities associated with jobs in Bulgaria.

Key Responsibilities

Provide world-class support for Danish-speaking clients navigating complex FinTech platforms and digital banking solutions
Assist customers with account-related inquiries, transaction verification, and secure authentication processes




Analyze financial discrepancies and collaborate with internal FinTech teams to ensure seamless resolution
Maintain a deep understanding of evolving financial regulations and payment security protocols
Educate users on platform functionality, mobile wallet features, and advanced financial tools
Maintain high quality scores by providing accurate, timely, and empathetic resolutions to all support queries
Collaborate with integral teams to enhance customer experience within the digital finance ecosystem

Requirements

Native or fluent Danish (spoken and written) is mandatory for this role
Valid EU passport (mandatory) to facilitate your transition for these exciting Danish-speaking jobs
Strong proficiency in English to operate effectively within our international, multi-cultural FinTech hub
Prior experience in customer support or a desire to build a career in the financial technology industry
Exceptional problem

📌 Danish Speaking Customer Support Analyst in a Fintech Account (España)
🏢 Mercier Consultancy MD
📍 España