French Speaking Player Support Specialist for Riot Games Account

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-leading brands across the European BPO and technology landscapes. As experts in high-stakes staffing, we specialize in placing elite professionals into career-defining roles that bridge the gap between global companies and their communities.

Job Overview

We are thrilled to represent a general leader in the Gaming & Esports industry, seeking a passionate French Speaking Player Support Specialist for Riot Games Account position in Bulgaria. This is a rare opportunity to represent one of the world's most iconic game publishers, ensuring that the French-speaking gaming community receives nothing less than a legendary support experience.

Key Responsibilities

Act as the primary point of contact for the French-speaking community, providing expert technical and gameplay support for Riot Games titles
Champion the player experience by resolving account issues,



payment inquiries, and gameplay concerns with empathy and precision
Maintain a deep knowledge of the current Gaming & Esports meta, patch notes, and community trends to offer high-level assistance
Collaborate with internal teams to identify and escalate recurring bugs or community pain points directly to the developers
Contribute to the positive and competitive culture of the Gaming & Esports sector by maintaining high professional communication standards
Process feedback and contribute to the improvement of knowledge base articles to ensure self-service support remains top-tier
Utilize advanced ticketing software to track, document, and resolve support requests within agreed service level agreements

Requirements

Native or fluent French (spoken and written) is mandatory for this role
Valid EU passport (mandatory) to facilitate your move for one of the best French-speaking jobs in Europe
A genuine pa

📌 French Speaking Player Support Specialist for Riot Games Account (España)
🏢 Mercier Consultancy MD
📍 España