We believe everyone deserves a smile they’ll love. We are IMPRESS, the largest chain of digital orthodontic clinics in Europe, revolutionizing the invisible orthodontic sector and bringing smiles to people's faces. Our unique combination of medical expertise and digitalization has earned us recognition as one of the top fastest-growing Health Tech companies by Forbes. Born in Barcelona in 2019, we have expanded across 10 countries with more than 110 locations, offering leading care and state-of-the-art technology.
We are looking for an enthusiastic Customer Service Team Leader who will be an important part of a hard-working, fast-growing team. This is your opportunity to experience a #1 health-tech scale-up where both your work and your results are highly tangible and matter to the business.
What We Offer
International team You will work with people from all over the World, at our Barcelona headquarter in the Eixample district (Barcelona). ?
Attractive compensation (fixed+variable compensation). ?
Real growth opportunities. ?
Adaptable schedule (40h/week). ?
Teeth aligner and whitening team benefits. ? ⚕️
We are an inclusive company. ?
Coffee & snacks every morning. ☕
New and bright office; it also has a gym for employees. ?✨
Work days: Monday to Saturday
Stable Team Lead (TL): Present on Saturdays
Regular hours: 09:00 to 18:00
Responsibilities
Lead booking conversion assigned market/s.
Ensure the highest standard of customer care is delivered and maintained in all aspects of the booking conversion function, including (but not limited to): inbound and outbound call management, complaints, appeals, and grievances processes.
Create team schedules that match needs for customer bookings and issues.
Drive a culture of team excellence, ensuring that the booking conversion team is fully informed, trained, and supported in exceeding expectations.
Create up-to-date training materials with clear processes and procedures.
Measure customer satisfaction and de
📌 Pre Sales Team Lead French Market (Barcelona)
🏢 Impress
📍 Barcelona
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