TD SYNNEX is a Fortune 100 company with over $58 billion in revenue (NYSE: SNX), recognized as one of the world's leading technology distributors and solutions aggregators. With a diverse team of 24,000 employees operating across more than 100 countries, we support over 150,000 customers in maximizing the value of their technology investments, driving business results, and unlocking growth opportunities. TD SYNNEX is a certified Great Place to Work, celebrated for our dynamic culture and comprehensive benefits. Our diverse workforce is our greatest strength, fostering success and inclusivity.
About The Role
As Sales Operations Specialist, you will play a key role in supporting the sales process by ensuring the smooth and efficient handling of orders and customer inquiries. This position involves daily order booking, margin control, and the preparation of offers based on predefined criteria. The specialist monitors backlog reports, delivery blocks, and ETA requests, while also managing complaints in collaboration with European internal sales and after-sales teams.
Main Responsibilities
Responsible for the daily booking of orders as well as the efficient and professional processing of all internal and external inquiries in our ticket system
Order processing and management
Independent margin control
Preparation of offers based on predefined specifications
Monitoring and control of backlog reports, delivery blocks, ship and debit conditions and processing of ETA requests
Processing of complaints in cooperation with the internal sales department and after-sales management
Department specific administrative activities
Close cooperation with the European internal sales department and team leaders
Observe the workload in various mailboxes (RMT resolver groups) and discuss any necessary measures with the team leader
Independent completion of assigned special tasks in regular coordination with the team leader
Active participation in the continuous im