YOUR BRILLIANT FUTURE IN TECH IS NOW
Welcome to the world of Zoi We transform manufacturing and retail enterprises through AI-first strategies that deliver measurable business value. We don't just advise: we implement, operate, and scale solutions that turn AI adoption into competitive advantage.

We are expanding our European team in Barcelona

WHAT YOU DO
Service Delivery Oversight: Lead the technical team to ensure the timely, cost-effective delivery of SAP and Cloud Managed Services, ensuring strict SLA/KPI adherence while acting as the primary customer point of contact.
Incident and Problem Management: Oversee end-to-end incident resolution, conduct thorough root cause analyses, and implement proactive measures to minimize service disruptions.
Change and Release Management: Coordinate and oversee the seamless implementation of changes across SAP and Cloud environments to maintain maximum platform availability.
System Performance and Availability: Continuously monitor and optimize system performance, guarantee high availability,



and maintain reliable backup and recovery processes.
Security and Compliance: Enforce security best practices, conduct regular operational audits, and ensure full compliance with relevant industry regulations.
Team Leadership and Development: Provide mentorship to technical team members, foster a high-performing collaborative environment, and identify ongoing training opportunities.
Customer Relationship Management: Build strong, long-term customer relationships, gain deep insights into client business needs, and address concerns proactively.
Cloud Infrastructure Cost Control: Leverage FinOps principles and tools to monitor infrastructure costs, analyze usage patterns, and propose continuous cost-optimization measures to customers.
Team Size Optimization: Maintain an optimal team size and resource balance to handle workload demands effectively while preserving delivery quality and operational margins.

WHO YOU ARE
Strong background in cu

📌 SAP Service Manager (Barcelona)
🏢 Zoi
📍 Barcelona