Job description

As a Customer Success Manager, you will play a pivotal role in scaling and
structuring our Customer Success organization. Positioned at the intersection of
customer partnership and cybersecurity fluency, you will personally own a
portfolio of strategic and complex accounts, acting as a trusted advisor to our
customers — SOCs, CERTs, and CSIRTs — ensuring successful onboarding, strong
product adoption, and long-term value creation.

Internally, you will help elevate our customer success standards, refine
processes, and strengthen collaboration across Sales, Support, Product, and
Engineering.

This is a highly visible and strategic role with direct impact on customer
retention, expansion, and overall satisfaction. Beyond customer relationship
skills, we're looking for someone who takes ownership without waiting to be
handed the answer, and that both customers and internal teams can rely on
without having to check twice.

Location: This role can be based in France or Barcelona, provided you are fluent
in both French and English (written and spoken):



these are the two working
languages of the role regardless of location.

What matters to us

* You take initiative. You don't wait for a perfect brief or someone else's
delivery to move forward, you identify what's missing and go get it.

* You default to trust. You do what you say you'll do. Your manager, your
colleagues, and your customers never have to double-check your commitments.

* You put the customer's real interest first, even when it means a harder
conversation or challenging their approach.

* You go the extra mile. Not as a slogan, because you notice what's missing and
don't leave it for someone else.

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Responsibilities

Customer onboarding & account ownership

* Personally manage a portfolio of strategic or complex customers.

* Lead and oversee the functional onboarding of new customers, coordinating
with technic

📌 Customer Success Manager (Barcelona)
🏢 StrangeBee
📍 Barcelona