At Novocure, every role contributes to extending the lives of people living with cancer. As our new Healthcare Customer Service Specialist (internally titled Revenue Operations Specialist), you'll play a key part in this mission.

This position is based in Madrid and serves as a critical link between healthcare providers, payers, patients, and internal teams. While the title reflects the customer-facing nature of the role, it sits within Revenue Operations and has a strong focus on reimbursement coordination, payment follow-up, billing support, and operational excellence.

We are looking for a dynamic, proactive professional who thrives in a fast-paced environment, takes ownership of follow-up activities, and is comfortable working across multiple stakeholders to ensure timely reimbursement, invoicing, and collections processes. This role is adecuado for someone with previous experience in healthcare, pharmaceutical, or medical device environments who enjoys combining customer service, operational coordination, and revenue cycle management.

WHAT YOU’LL DO

In this role,



you will play a central role in supporting patient onboarding, reimbursement activities, and revenue operations across Spain by:

Acting as the primary point of contact for physicians and internal stakeholders throughout patient intake and treatment initiation activities
Processing incoming prescription orders accurately and efficiently within Novocure systems to support timely patient onboarding
Managing and proactively following up on reimbursement and Purchase Order processes with treatment sites and payers to help ensure continuity of patient treatment and timely billing
Collaborating closely with Key Account Managers, Market Access teams, healthcare providers, and payer organizations to resolve reimbursement-related matters
Coordinating e-invoicing activities and ensuring invoices are submitted accurately and on time through third-party platforms
Driving collection follow-up activities in partners

📌 Healthcare Customer Service Specialist, Spain (España)
🏢 Novocure
📍 España