Axalta has remained at the forefront of the coatings industry by continually
investing in innovative solutions. We engineer technologies that protect
customers’ products – whether they are battling heat, light, corrosion,
abrasion, moisture, or chemicals – and add dimension and beauty with colorful
finishes. We have a vast and ever-evolving portfolio of brands primed to play an
important part in everything from modernizing infrastructure around the world to
enabling the next generation of electric and autonomous vehicles.

We are currently looking for a Multilingual Customer Service Representative
(German or French speaking) to join us at our facility in Asturias (Spain)

The purpose of this position is to receive and process customer orders and to
provide service information to external customers or potential customers on
various types of customer orders, including complex and/or export orders, to
ensure customer satisfaction.

Key responsibilities:

* Act as a primary point of contact for existing and potential external
customers,



acting as a subject matter expert for internal escalations
(understanding the business model, the internal relationships, and its
decision-makers).
* Manage customer service inquiries to ensure requirements are met. Receive and
process regular and complex orders. Proactively notify late orders due to
product availability or transportation issues.
* Make root cause analysis, solve problems, and process customer complaints and
returns, according to the Complaint Management process and return policies.
This involves deliveries, payments, and invoices issues, amongst others.
* Actively monitor open orders to ensure that deliveries arrive at the customer
on time, as committed. Performs quality control checks and takes subsequent
corrective actions.
* Ensure quality data integrity and accuracy: customer master data maintenance,
materials, invoicing, inventory management, reconciliation, transfer pricing,
etc.
* Liaise with various internal and

📌 Multilingual Customer Service Representative (España)
🏢 Axalta
📍 España