Axalta has remained at the forefront of the coatings industry by continually
investing in innovative solutions. We engineer technologies that protect
customers’ products – whether they are battling heat, light, corrosion,
abrasion, moisture, or chemicals – and add dimension and beauty with colourful
finishes. We have a vast and ever-evolving portfolio of brands primed to play an
important part in everything from modernizing infrastructure around the world to
enabling the next generation of electric and autonomous vehicles.

We are currently looking for a German Speaking Customer Service & Sales Support
Representative to join us at our facility in Asturias, Spain.

The Customer Service Representative (CSR) receives and processes customer
orders, providing service information to external customers and potential
customers. This role involves handling various types of orders, including
complex and export orders, to ensure customer satisfaction.

Key responsibilities:

* Act as a primary point of contact for existing and potential external
customers,



acting as a subject matter expert for internal escalations
(understanding the business model, the internal relationships, and its
decision-makers).
* Manage customer service inquiries to ensure requirements are met. Receive and
process regular and complex orders. Proactively notify late orders due to
product availability or transportation issues.
* Make root cause analysis, solve problems, and process customer complaints and
returns, according to the Complaint Management process and return policies.
This involves deliveries, payments, and invoices issues, amongst others.
* Actively monitor open orders to ensure that deliveries arrive at the customer
on time, as committed. Performs quality control checks and takes subsequent
corrective actions.
* Ensure quality data integrity and accuracy: customer master data maintenance,
materials, invoicing, inventory management, reconciliation, transfer pricing,
etc.
* Liaise with various

📌 German Speaking Customer Service (España)
🏢 Axalta
📍 España