Senior Student Support Adviser (Nottingham, ENG, GB, NG5 1AH)
Change your career, change lives
The Open University is the UK's largest university, a world leader in adaptable part-time education, combining a mission to widen access to higher education with research excellence, transforming lives through education. Find out more about us and our mission by watching this short video (you will be taken to YouTube by clicking this link).
About the Role
As a Senior Adviser you will work within the Student Support Hub and will help students and prospective students make study choices that will lead to successful progression, qualification completion and customer satisfaction. The key duties are:
- To provide support, through the provision of advice to students and potential students across the student lifecycle on a wide range of queries from qualification, careers-based enquiries, change of study intentions to assignment extensions and tutor referrals, all received via a variety of channels to maximise student success.
- Where necessary to refer on to other staff with specialist expertise, as part of the Information, Advice and Guidance (IAG) model; making interactions with The Open University as effortless and seamless as possible.
- To concentrate on the delivery of expert advice with a focus on a particular curriculum area and the associated Faculty, whilst also providing some advice across all curriculum areas when appropriate.
Key Responsibilities
To provide advice to support students and potential students via a number of channels including inbound and outbound phone calls, emails, letters, online webchat, online forums, social media and face-to-face:
- Act as the first point of referral for students and potential students requiring advice and information, using judgement and expertise to assess queries and ensure that guidance needs are identified and addressed, referring on where appropriate.
- Act as the first point of referral for students and potential stu
📌 Senior Student Support Adviser (Toto)
🏢 The Open University
📍 Toto
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