Central Services Team Leader - Colby River - Altrincham, WA14 1EZ
Build Your Future with Colby River
At Colby River, we are shaping the landscape of UK real estate. With expertise across Investment Management, Development Management and Property Management, we take a strategic, long-term approach to investing in, developing and operating high-quality residential communities across the UK.
We operate across key living sectors, including Multi-Family Living, Single Family Housing (SFH) and Purpose-Built Student Accommodation (PBSA). By combining deep market insight with disciplined operational delivery, we create sustainable value for our investors and exceptional experiences for our residents.
With a forward-looking approach that responds to changing residential needs across the UK, we are building a platform designed for long-term growth.
About the Role
We are looking for a Central Services Team Leader to join our Altrincham team. Reporting to the Central Services Manager, you will coordinate the daily activities of the New Business and Tenancy Progression teams,
ensuring workloads are managed effectively and service standards are maintained.
You will monitor workflows, support rota planning, handle escalated enquiries and work closely with onsite teams to keep property information accurate and up to date.
Location and Working Pattern
- Office-based at our Altrincham headquarters (2 days WFH after probation)
- 40 hours per week, Monday-Friday
- Working hours of either 8am5pm or 9am6pm
- Occasional Saturday cover may be required during team absences or periods of annual leave, with time off in lieu provided
Key Responsibilities
- Support and coordinate the daily operations of the New Business and Tenancy Progression teams
- Monitor shared inboxes and workflow queues, ensuring tasks are allocated appropriately and completed within agreed service levels
- Manage customer enquiries and telephone calls in a professional, accurate and timely manner
- Plan, prioritise and
📌 Central Services Team Leader (Meré)
🏢 Colby River
📍 Meré
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