We are currently the top ranked consulting firm on Glassdoors Best Places to Work list and have earned the #1 overall spot a record seven times. WHERE YOULL FIT WITHIN THE TEAM As the Senior Director, Product Management, you will lead the strategy, roadmap, commercialization, and ongoing evolution of Bains priority AI-enabled products within our Customer Experience Transformation (CXT) solution. Working across product, commercial, and technical teams, youll translate strategic priorities into successful products that deliver measurable client impact. Youll partner with senior leaders across Bain to define product vision, prioritize investments, guide product development, drive adoption, and continuously improve products based on market feedback and real-world usage.
WHAT YOULL DO You will serve as the senior product leader for CXTs priority AI-enabled product portfolio, ensuring products solve meaningful client challenges while supporting Bains long-term growth strategy.
Partner with technical, commercial,



and client-facing teams to define product requirements and deliver scalable solutions.
Define and monitor product success metrics, including adoption, usage, commercial performance, and client impact.
Working closely with cross-functional teams to ensure required data and analytical capabilities are available.
Developing repeatable deployment models, use cases, and playbooks.
Collaborating with product, technical, and commercial teams to prioritize enhancements.
Refining the product portfolio through deployment insights and evolving market needs.
Prioritizing client use cases across customer experience, marketing, loyalty, proposition, and brand.
Leveraging Bains proprietary data assets to create differentiated client value.
Building compelling commercial narratives and evolving the product through continuous market learning.
ABOUT YOU Were looking for someone who brings strategic product leadership together with strong commercial instincts and the ability to infl

📌 Senior Director, Customer Practice Digital Solutions (Madrid)
🏢 Bain
📍 Madrid