About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.
Founded in 2015, Perk has grown into a integral company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. Join Perk as we scale the technical capabilities of our Spend Customer Care organization. This is a unique opportunity to lead the evolution of our Level 2 support function, helping build a highly technical team that works hand-in-hand with Engineering to solve complex customer problems and continuously improve how we support our product.
About the role Reporting to the Head of Care for Spend, youll lead our Technical Support Specialists while acting as the technical bridge between Customer Care and Engineering.



Youll be responsible for raising the technical maturity of the team, improving technical workflows and tooling, and enabling Customer Care to resolve increasingly complex issues independently.
This is a hands-on technical management role where youll coach others, partner closely with Engineering, help shape the future of technical support at Perk, and improve the L2/L3 collaboration model.
Why this role Lead the technical evolution of Customer Care in one of Perks fastest-growing product areas Work closely with Engineering to improve tooling, workflows, and customer outcomes
Build a highly capable technical support team through coaching, mentoring, and technical leadership
Help shape how Customer Care leverages automation and AI to scale technical support
What Youll Do Lead L2 customer care: own the team responsible for the most complex, escalated customer issues that L1 support cannot resolve.
Manage h

📌 Technical Support Manager, hibrido (Barcelona)
🏢 Travelperk
📍 Barcelona