Regional Manager Customer Care, Europe
Shape the future of Customer Care across Europe
At Straumann Group, customer experience is central to how we build long‑term partnerships, support business growth, and deliver value to healthcare professionals and patients. We are looking for an experienced and highly customer‑centric leader to join us as Regional Manager Customer Care, Europe. You will lead the evolution of Customer Care across Europe, ensuring that every interaction, from order management through post‑sales support delivers a consistent, seamless, and high‑quality experience.
As a member of the Integral Customer Care Leadership Team, you will translate our global Customer Care strategy into effective regional execution. You will balance global consistency with local market requirements, lead transformation across multiple countries and business units, and build a scalable service organization that supports future growth.
Own Customer Care and order management operations across Europe, ensuring consistent, responsive, and high‑quality service.




Champion the voice of the customer and ensure that customer insights shape operational and business decisions.
Partner closely with Commercial, Supply Chain, Manufacturing, Quality, Clinical, Software, Digital, and other teams to resolve issues and improve the post‑sales experience.
Establish and manage meaningful performance frameworks, including service levels, operational KPIs, and customer satisfaction measures.
Execute and adapt the global Customer Care strategy to meet regional business and customer needs.
Lead the European implementation of global transformation initiatives and ensure successful adoption across teams and markets.
Accelerate the adoption of CRM capabilities, AI‑enabled tools, digital platforms, analytics, and customer self‑service solutions.
Lead and develop a diverse, multi‑market Customer Care organization.
Influence across a global matrix
Act as the primary connection between Global Customer Care

📌 Regional Manager Customer Care Europe (Madrid)
🏢 Institut Straumann
📍 Madrid