Job Description Join us at Zendesk, where were on a mission to power exceptional service for every person on the planet. Were accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection.
Were seeking a proven Enterprise Account Executive based in Madrid, Spain, driving growth within one of the most dynamic technology markets in the world. In this role, youll help Enterprise organizations transform their customer experience through AI-driven service solutions that improve efficiency, scalability, and impact.
Manage and nurture key customer relationships to ensure satisfaction, retention, and long-term partnership growth.
Use data insights, intent signals, and adoption analytics to prospect effectively, enhance retention, and expand within existing accounts.
Lead complex, multi-stakeholder sales cycles, including multi month, value-centric deals with proof of concept stages and AI-enabled solution design.
Maintain a robust,



well qualified pipeline and accurate forecasting to exceed quarterly and annual revenue goals.
Build and sustain C-level executive relationships, positioning Zendesk as a trusted advisor in customer experience and AI innovation.
Collaborate cross-functionally with leadership, Customer Success, Solutions Engineering, and Product teams to deliver cohesive, value-driven solutions.
Stay current with industry trends, AI advancements, and competitive landscapes to effectively position Zendesk in a rapidly evolving market.
8 years of cloud/software B2B sales or solution engineering experience, with a consistent record of exceeding sales targets.
Proven success navigating complex Enterprise sales cycles involving multi month engagements, proof of concepts, and executive-level stakeholder management.
Strong track record of quota attainment (2 of the last 3 years) and recognition for top performance; Presidents Club membership a

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