We are looking for a highly motivated and detail-oriented Back Office B2C/B2B, customer service & Reception full-time.

Si sus habilidades, experiencia y cualificaciones coinciden con las de esta descripción del puesto, no demore su solicitud.
This dual role is key to ensuring a smooth customer experience across our eCommerce channels and creating a welcoming and professional first impression at our headquarters.
Key Responsibilities
- Monitor sales through our logistics system.
- Respond quickly and professionally to customer inquiries via email, social networks or other channels.
- Resolve incidents related to orders, shipments, returns or product information...
- Coordinate with logistics operators and internal teams to ensure efficient delivery.
- Assist in the preparation of sales reports, order summaries and customer account analysis.
- Collect and transmit customer feedback to improve service and detect recurring issues.
- Assist in uploading and updating products (descriptions, prices, images).
- Support promotional campaigns, newsletters and launches.




- Support web performance analysis through basic KPIs.
- Reception:
- Greet visitors and provide a positive welcoming experience in the office.
- Receive and distribute mail and packages.
- Provide general administrative support to various departments as needed.
- Management and control of sample sets.

PROFILE & SKILLS
Previous experience (1-2 years) in a sales, sales support or logistics position (preferably in fashion or lifestyle brands).
Strong organizational skills with attention to detail.
Excellent communication skills and customer orientation.
Good communication skills in English; French is a plus.
Ability to manage multiple priorities in a dynamic environment.
Proficient in Microsoft Office (Excel, Word, PowerPoint); experience with SAP and Shopify systems is a plus.
Proactive person with teamwork and problem-solving skills.
Knowledge of social networks. xqbhyrx
Passion for fashion and interest in th

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