Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any applicationor network, before employees notice the issue. As the first solutionto allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to more than 25+ millionemployees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. #LI-Hybrid
Job Description We are looking for a Senior/Staff UX Researcher to build the foundational understanding of our customers that shapes where Nexthink investsand how we evolve the product.Define and lead a strategic research agenda that surfaces foundational insights capable of shifting product and business strategy, not just answers to individual feature questions
Partner with teams across the company, from field insights to product analytics and data science,



to triangulate qualitative and quantitative signals into a coherent, evidence-backed narrative about our customers
Influence product, design, and executive leadership by translating research into clear strategic direction
Establish and evolve the methods, tooling, and standards of Nexthink's research practice as it matures
8+ years of UX research experience (Staff) or5+ years (Senior), witha track recordof research that shaped product or business strategy
~ Hands-on experience trying outdifferent waysthat AI can improve research operations and/or analyses
~ Proventrack recordof designing,validating, and analyzing large-scale surveys and telemetry data
~ Fluency across qualitative and quantitative methods, and comfort partnering with data science and analytics to combine behavioral data with lived customer context
~ Experience researching complex B2B or enterprise software; technical or IT-adjacent do

📌 Senior/Staff Ux Researcher (Madrid)
🏢 Nexthink
📍 Madrid