At Burberry, we believe creativity opens spaces. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
To provide leadership for the store, setting an excellent standard for the store and inspiring the team to achieve it.
To own the customer experience, driving customer satisfaction and increasing brand loyalty.
To drive performance and growth, through excellent operational and commercial execution.
Establish a constant focus on Brand, continually driving engagement, knowledge and passion for the Brand across the store team
Be on the shop floor
Be a presence leading on the shop floor, acting as a brand ambassador and role modelling Burberry behaviours
Monitor, coach and provide feedback to the store team to deliver excellent customer experience
Maintain a luxury environment,
ensuring excellent execution and maintenance of Visual Merchandising guidelines across the store
Drive the use of digital assets to enhance the customer experience
Lead, inspire and manage a high performing, positive store team
Continually elevate the capability of the store team through recruitment, staff development, mobility and effective succession planning
Establish a learning culture and maintain a strong connection of the store team to the Brand
Have excellent product knowledge and drive the same standard across the store team
Maintain a strong understanding of product sales performance and optimise sales of the available inventory
Establish and embed customer focused behaviours across the store team
Drive store performance and productivity
Build and maintain familiarity with the local external environment; Maintain a commercial mindset and continually identify and convert opportunities to d
📌 Retail Store Shop Manager (Cataluña)
🏢 Burberry
📍 Cataluña
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