CUSTOMER SERVICE REPRESENTATIVE (FRENCH SPEAKER)
Supply Chain

We are looking for a Customer Service Representative to join our Customer
Service Hub in Barcelona. In this role, you will act as the first point of
contact for customers across French-speaking markets, delivering exceptional
service, managing customer orders, and collaborating closely with Supply Chain
teams to ensure efficient order fulfillment and customer satisfaction.

THE ROLE

OPTIMIZE, ENABLE, INNOVATE

As our Customer Service Representative, you play a critical role in delivering
excellent customer support, managing end-to-end order processing, coordinating
with key Supply Chain stakeholders, and ensuring service excellence across
multiple customer touchpoints.

You will be reporting to Customer Service Manager (Hub), and you will manage:

1. CUSTOMER SERVICE & ORDER MANAGEMENT
* Serve as the first point of contact for customers, responding to enquiries
through multiple communication channels.
* Provide professional customer and commercial support in French.




* Manage all order types through to invoicing and ensure documentation is
stored appropriately.
* Document customer interactions in the relevant systems.
* Manage returns and refusals, including processing, analysis and follow-up
activities. ]
[https://coty-my.sharepoint.com/personal/ana_hernandezcipres_cotyinc_com/Documents/Archivos%20de%20Microsoft%C2%A0Copilot%20Chat/CS004%20Customer%20Service%20Representative%20(Hub)%20December%202024.pdf]

2. SUPPLY CHAIN COORDINATION
* Synchronize daily operations with Planning and Logistics teams to optimize
product availability and requested delivery dates.
* Track presente customer delivery dates in collaboration with Transportation
teams.
* Provide order and volume insights to Planning, Logistics and Transportation
teams.
* Coordinate with SSC Credit Management regarding blocked orders and escalate
issues when required.
* Support revenue recognition activities by providing required documentation
duri

📌 Customer Service Representative French (Barcelona)
🏢 Coty
📍 Barcelona