Why choose TD SYNNEX
As a Fortune 500 integral company operating in over 100 countries, TD SYNNEX values its diverse workforce of 24,000 employees. As the world’s largest IT distributor, our mission is to deliver top-class technology solutions that enable businesses and individuals to navigate the digital world in a safe and efficient way.
Job Purpose:
To lead and develop a team of Renewal Sales Specialists focused on customer retention, renewal readiness, customer engagement, and lifecycle management activities. The role is responsible for driving team performance, supporting partners throughout the customer lifecycle, and ensuring successful renewal outcomes while identifying opportunities for customer growth and expansion.
Responsibilities:
Lead, coach, and develop a team of Renewal Sales Specialists to achieve retention and renewal targets.
Set clear objectives, KPIs, and development plans, supported by regular coaching and performance reviews.
Create a positive and high-performing team culture through training, recognition, and continuous development.




Drive customer engagement strategies that improve adoption, retention, and renewal outcomes.
Ensure timely and proactive management of upcoming renewal opportunities.
Support the team in identifying risks, retention opportunities, and customer growth potential.
Collaborate with Sales, Business Development, Vendor, and Partner teams to maximize customer lifetime value.
Monitor renewal pipelines and provide accurate forecasting and performance reporting.
Promote the adoption of Customer Lifecycle Services and lifecycle best practices.
Identify opportunities for expansion and increased customer value within existing accounts.
Attend customer, partner, and internal meetings to strengthen relationships and drive successful outcomes.
Knowledge Skills and Experience
Experience leading customer success, renewals, account management, or retention teams.
Knowledge of customer adoption, engagement, expansion, and renewal best

📌 Customer Lifecycle CoE Sales Manager (Barcelona)
🏢 TD Synnex
📍 Barcelona