Date Posted:
2026-08-26
Country:
Spain
Location:
ES-M-MADRID-BARAJAS AIRPORT-CUST ~ Av de la Hispanidad ~ BARAJAS AIRPORT (External Site)
Position Role Type:
Unspecified
The position is for an experienced professional with in-depth knowledge, technical expertise to manage the Onsite operations for Collins Aerospace products and professional services, managed airports services and/or maintenance services at Collins stations in Spain. The incumbent will lead a team of Field Service Technicians to manage day-to-day priorities, solving client issues, optimise manpower and resources, responds to complaints of customers, and escalates key issues to senior management.
This role is an on-site role and will be located with our Collins team in Madrid, Spain
Primary Responsibilities:
Acts as first point of escalation for Managed Services at MAD Airports.
Responds to customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.
Quality Issue Management
Performs a variety of duties,



including but not limited to coordinating the servicing, operating, maintaining, repairing and removal of equipment.
Conducts technical analysis of product implementations, modifications and enhancements to products in accordance with specific customer specifications.
Manages technical products, services, logistics and configurations to assigned customers.
Troubleshoots technical problems and issues and recommends actions to company or customer representatives.
Assesses product needs in accordance with customer specifications.
Acts as local on-site Collins Aerospace representative to the customer's organisation.
Manages statement of work to meet customer and contract requirements.
Min Qualifications & Experience Requirements:
A High School Diploma with proven working experience or a bachelor’s degree in an appropriate discipline with relevant working experience in Airports managed services or within Airport operators in Spain.
Famil

📌 Site Lead, IT Field Technician (Madrid)
🏢 RTX
📍 Madrid