Responsibilities
Serve as the endpoint subject-matter expert for support by reviewing customer configurations, controls, and policies and making prioritized recommendations.
Critique Reach’s endpoint findings and distinguish urgent, meaningful issues from noise.
Troubleshoot Reach integrations with third-party endpoint and security products, including EDR, DLP, and MDM tools.
Diagnose complex customer issues end to end using logs, telemetry, diagnostics, and OS-level reasoning, then provide reproducible diagnoses and proposed fixes to Engineering.
Enable Sales Engineering teams to interpret endpoint findings, defend recommendations, and translate product output into customer impact.
Support Customer Success as a deep technical resolver for difficult endpoint-related problems.
Partner with Engineering and QA to report defects, validate fixes, confirm workarounds, and drive root-cause analysis.
Own escalations, reproduce and test issues, document solutions, and maintain runbooks and troubleshooting guides.




Maintain lab or test capabilities for validating endpoint behavior and integration edge cases.
Requirements
At least 6 years of deep, hands-on experience with Windows and macOS endpoint agents and enterprise endpoint security.
Experience in a senior individual-contributor role such as L3 Support Engineer, Endpoint Engineer, Windows/macOS Engineer, or Security Support Engineer.
Strong knowledge of endpoint agent installation, upgrades, persistence, OS compatibility, performance, and stability across Windows and macOS.
Kernel-level understanding of Windows, including ETW, WFP, memory management, process and thread behavior, and driver interactions.
Experience with macOS Endpoint Security, System Extensions, FSEvents, MDM interactions, notarization, code signing, and process lifecycle.
Track record of analyzing endpoint telemetry, logs, and diagnostics to identify root causes in complex system interactions.
Experience resolving interoperability issues between endpoint

📌 Senior/ Principal Support Engineer (España)
🏢 Reach Security
📍 España