Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.
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The Customer Service Specialist (Road Freight) manages international road freight shipments across EU and non-EU countries, coordinates transport and customs processes, ensures documentation accuracy, and monitors shipments to guarantee efficient and timely delivery.
Essential Job Functions:
- Coordinate international road freight shipments across Europe and non-EU countries, from pickup to final delivery.
- Manage the complete transport process, including collection, operational coordination, shipment tracking, customs coordination, and last-mile delivery.
- Prepare, review, and manage all transport and customs documentation required for import and export road freight operations.
- Coordinate customs clearance processes with customs brokers, customers, carriers,
and internal teams to ensure compliance with international trade regulations.
- Monitor shipments proactively to ensure on-time deliveries and resolve operational incidents efficiently.
- Maintain constant communication with customers, carriers, customs brokers, and internal teams regarding shipment status, documentation, and operational updates.
- Handle customer billing and validate supplier invoices accurately.
- Build and maintain strong relationships with customers by providing excellent customer service and timely responses.
- Collaborate with other company branches and partners across Europe and internationally to ensure efficient operations and customer satisfaction.
- Perform other duties as assigned.
Physical Requirements:
- Position may require extended periods of sitting, computer use, standing, and walking. Some light lifting may be required in certain situations.
Other Skills
📌 Customer Service Specialist (Cequeliños)
🏢 Jobrapido
📍 Cequeliños
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