¿Interesado en saber más sobre este trabajo? Desplácese hacia abajo y descubra qué habilidades, experiencia y cualificaciones académicas se necesitan.
In this role you will oversee 3P carrier partnerships and optimize the Europe-wide pickup and returns network to boost AMZL flow into 3P pickup points. You will drive cross-functional collaboration to enhance the customer journey, implement data-driven improvements, and deliver cost-efficient operations for a seamless end-to-end experience. You help shape the network strategy, focusing on convenience, speed, and reliability to delight customers. This position offers a chance to influence the scale and quality of our pickup ecosystem across Europe.
Compensaciones / Incentivos
• Manage commercial carrier relationships and network performance across Europe, serving as the primary point of contact for partner engagement and escalations
• Coordinate with AMZL operations to ensure seamless flow of Amazon Last Mile volume into third-party pickup point networks,
identifying and resolving friction points in the handoff process
• Lead continuous process improvement initiatives to enhance customer experience and eliminate pain points throughout the pickup and returns journey
• Drive cost savings and operational efficiency through advanced data analysis, identifying opportunities to optimize network topology, capacity utilization, and service delivery
• Implement systematic improvements to customer touchpoints, reducing defects and improving key performance metrics across the network
• Analyze performance data using SQL and advanced analytics to uncover trends, identify root causes, and develop actionable recommendations
• Collaborate with cross-functional teams including operations, technology, procurement, and marketing to deliver integrated solutions that improve the overall customer journey
• Support contract negotiations and service level agreements to ensure optimal rate structures and service condition
📌 3P Manager, Amazon Pickup and Returns Points (Madrid)
🏢 Amazon
📍 Madrid
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.