Position Charter:
Percona is entering a new chapter. Under CEO Peter Farkas, we are sharpening our focus, moving faster, and asking every leader to challenge how things have always been done. As Senior Vice President of Global Services, you will own the global delivery, strategic planning, and financial (P&L;) management for Percona's entire portfolio of service offerings, spanning Support, Managed Services, and Professional Services, as well as any future services. You are directly accountable for ensuring every customer experiences consistently excellent service across all interactions.

This role is not a caretaker role. We are not looking for someone to simply keep the trains running. We want a leader who treats the current way of doing things as a starting point, not a finish line: someone who will question long-standing assumptions, run small experiments to test new approaches, and move on quickly from what does not work so the team can double down on what does. You will shape our product strategy alongside Product and Engineering,



ensuring our services keep pace with where the market and our customers are heading, not just where they have been.

Beyond the operational scope, this is a senior leadership role. You will sit alongside our executive leadership team, bringing cross-functional thought leadership to bear on company-wide priorities well beyond Integral Services alone.

This is one of the most critical roles at Percona. Open source is the foundation of our business, and our ability to deliver deep technical expertise with an outstanding customer experience is what sets us apart. You will be at the center of reimagining what great open source service delivery looks like, not just maintaining it.
What You Will Do:
- Lead the Global Services division (Support, Managed Services, Global Advanced Services, Professional Services, Project Management, Technical Leads, and Delivery Operations), providing the kind of leadership, coaching, and mentorship that builds

📌 Svp, Global Services (Madrid)
🏢 Percona
📍 Madrid