Turn everyday conversations into unforgettable holidays - combine your passion for customer service with your sales skills to inspire customers, exceed targets, and deliver exceptional experiences from the very first interaction.
Your mission
As a Customer Experience Specialist in our French-speaking Guest Service team, your mission is to create seamless and inspiring customer journeys - from the first enquiry through to post-booking support. You’ll combine your sales expertise with outstanding service skills to convert enquiries into bookings, resolve issues efficiently, and ensure every guest interaction builds trust, satisfaction, and loyalty.
What you'll be doing
- Own and deliver high-quality customer interactions, converting inbound enquiries into confirmed holiday bookings
- Collaborate with colleagues across teams and Awaze locations to ensure a seamless and consistent customer experience
- Analyse customer needs and recommend tailored holiday solutions, including upselling relevant add-ons such as insurance
- Handle post-booking enquiries and resolve customer issues efficiently, aiming for first-contact resolution
- Use systems and structured troubleshooting guides to accurately assess and manage customer queries
- Manage and escalate complex cases appropriately, ensuring timely and effective resolution
Who we’re looking for
You’ll thrive in this role if you enjoy speaking with customers, have a natural flair for sales, and take pride in delivering excellent service in a fast-paced environment.
We’re looking for someone who brings:
- Proven experience in a sales and/or customer service role
- Strong commercial awareness and confidence working towards targets and KPIs
- Solid administrative and system skills (e.g. Microsoft Office, Salesforce, or similar platforms)
- A structured, solution-oriented mindset with strong problem-solving abilities
- A proactive and collaborative approach to getting things done